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Frequently asked questions

General FAQs

Do I have to register to use this car park?

No. However, if you do register you can take advantage of automatic payments.

How does the system work out how long I've stayed?

Cameras at the entrance barrier will record your number plate and time of arrival. When you want to leave, you’ll pay via the methods mentioned above. The system will work out the time spent and the camera at the exit barrier will read your number plate. There’s no ticket to collect, however if needed, a receipt is available for online payments or from the machine.

What happens if my number plate isn’t recognised?

There may be a small number of occasions when the cameras are unable to recognise a vehicle. Should you get stuck, press the intercom button at the car park exit points. They'll connect you to someone in our control room, which is manned 24/7.

 

Do the payment machines give change?

No, please ensure you provide the correct change for cash payments. If you do not have the exact change, you can always pay using an online account , contactless or card at the pay machine. Don’t forget you’re only paying for the parking you've used, so you won't have to estimate how long you’ll need.

Where can I find Terms and Conditions?

Please make sure you read and accept our terms and conditions before using the system.

I have a specific question - who can I ask?

If you have any questions about ticketless parking, you can find contact information on our main site.

What happens if I can't find a space to park?

You are entitled to one hours' free parking. Provided you leave within one hour of entering the car park you can exit without paying.

When will my credit / debit card be charged?

Automatic billing will take place on the 1st and 15th of every month.